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IF WE ARE CLOSED CALL 111

Choose wisely. Is A&E the right service for your healthcare needs.pdf

Named Accountable GP

All patients that register at Cassio Surgery will be given a Named Accountable GP who will take lead responsibility for their care. You will be informed when you register who that is.   

Friends & Family Test

Would you recommend Cassio to your friends & family? Ask for a 'Friends and Family test' form from reception or complete now online

Friends & Family Test

Carers

Please let us know if you are a carer! Did you know you are entitled to an annual health check & flu vaccination and much more. See reception for further details

Do you have Asthma, COPD or Diabetes?

Please ensure you see the Nurse for your Annual Health Check! Pre-book in advance. If you cant make the appointment for whatever reason please let us know so it can be offered to others.

Practice Policies

Confidentiality, Medical Records and Data Protection

Locked blue folderThe Practice complies with the Data Protection Act and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To arrange further medical treatment for you e.g. referrals to hospital and Community Nurse services.
  • To help you get other services e.g. social services and DWP.  This requires your consent.
  • When we have a duty to protect others e.g. safeguarding children and vulnerable adults.  
  • Data which is not patient-identifiable will also be used at local and national level to aid the planning of services by the Health Board and Government, e.g. diabetic and elderly care.  If you do not wish anonymous information to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practitioners and the Practice required for disclosure under this Act can be made available to the public. All requests for such information should be made to the Practice Manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients can request to see their medical records. Such requests should be made to the Practice Manager and will be subject to an administration charge as laid out in the legislation (between £10 - £50). No information will be released without patient consent unless legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the Practice Manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception or on the link above.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Accessible Information (and Communication) Standards

Do you need us to communicate and give you information in a specific way due to sensory loss (e.g. partially sighted, blind or deaf), or a physical or learning disability?  Please tell us so that we can add an alert to your record and we will take all reasonable measures to help you.  For example, we can arrange for a BSL interpreter or offer Practice information in braille or hearing format.  To register your specific needs, please let us know or complete this form:  Accessible Information Patient Form



 
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