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IF WE ARE CLOSED CALL 111

Choose wisely. Is A&E the right service for your healthcare needs.pdf

Named Accountable GP

All patients that register at Cassio Surgery will be given a Named Accountable GP who will take lead responsibility for their care. You will be informed when you register who that is.   

Friends & Family Test

Would you recommend Cassio to your friends & family? Ask for a 'Friends and Family test' form from reception or complete now online

Friends & Family Test

Carers

Please let us know if you are a carer! Did you know you are entitled to an annual health check & flu vaccination and much more. See reception for further details

Do you have Asthma, COPD or Diabetes?

Please ensure you see the Nurse for your Annual Health Check! Pre-book in advance. If you cant make the appointment for whatever reason please let us know so it can be offered to others.

Appointments

stethescope_on_calendarMake an appointment to the doctor by telephoning or visiting the surgery Monday to Friday between 08:00 - 18:30.

You can also register with the surgery to book some appointments online, please speak to reception for more information.

You will normally see your own doctor unless he/she is away.  Please remember to call and cancel your appointment if you no longer need it or if you need to rearrange it.

Tell us as soon as you can if you cannot keep your appointment.

For certain appointments we are able to text appointment reminders to patients who have informed the practice of their mobile number. If you do not wish to receive a text reminder please inform the surgery.

We have a Do Not Attend policy – patients will be contacted if they fail to attend for certain appointments. Please ask at reception if you wish to have a copy of the policy

Reception

Our team of receptionists are here to help you make appointments to see the Doctors and Nurses. They also help you with other questions you may have about our services. If they cannot answer a query they will find someone else who can or phone you back. Some receptionists can speak Urdu / Punjabi / Hindi.

We are members of Watford Extended Access

This means that you may be able to be seen by a local GP outside normal working hours, including weekends. If necessary they will be able to access your records to enable continuity of care and safe prescribing. Just ask the receptionist if you would like to book one of these appointments.

 PLEASE BE AWARE THAT SIT & WAIT APPOINTMENTS ARE  BEING PHASED OUT

FROM THE 1ST OF JANUARY 2017 ALL APPOINTMENTS MUST BE PRE-BOOKED

(IN ADVANCE/ON THE DAY)

 
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