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Choose wisely. Is A&E the right service for your healthcare needs.pdf

Do you have Asthma, COPD or Diabetes?

Please ensure you see the Nurse for your Annual Health Check! Pre-book in advance. If you cant make the appointment for whatever reason please let us know so it can be offered to others.


Please let us know if you are a carer! Did you know you are entitled to an annual health check & flu vaccination and much more. See reception for further details

Named Accountable GP

All patients that register at Cassio Surgery will be given a Named Accountable GP who will take lead responsibility for their care. You will be informed when you register who that is.   

Friends & Family Test

Would you recommend Cassio to your friends & family? Ask for a 'Friends and Family test' form from reception or complete now online

Friends & Family Test

What to do when we are closed

Chose Wisely. Is A&E the right service for your healthcare needs? 



Each time a patient attends Accident and Emergency it costs at least £60

Please consider whether another service would be more appropriate.


Attending the Accident and Emergency Department is not always the most appropriate or quickest way of receiving medical attention when the surgery is closed. Below is a list of services available in this area, when to use them and how to access them. We would suggest that you read the leaflet now and keep it for when you next feel you may need to attend the Accident and Emergency Department.


Please put the OUT OF HOURS SERVICE telephone number in your mobile phone


                        111    calls are free to this service


Hangover, grazed knee, sore throat,cough

Self care

A lot of illnesses can be treated in your home using over the counter medicine and getting plenty of rest

Unwell, unsure, confused, need help?

NHS Direct

Call NHS Direct 08454647. You will speak to a trained healthcare professional

Diarrhoea, vomiting, runny nose, painful cough, headache


Your local pharmacy can give you advice

Ear pain, sore tummy, back ache

If the surgery is closed please ring Herts Urgent Care – 111  

Burns, scalds, bites, stings, cuts, strains, sprains

Minor Injury Unit, Walk In Centre

No appointment required

St Albans Hospital – 9am-8pm 01727 897 182

Hemel Hospital– 8am-8pm 03000 33 22 33

Mount Vernon Hospital 9am-9pm 01923 844201

Choking,chest pain, blacking out, blood loss

A & E or 999

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website